Shipping Policy
Last updated: May 2026
We ship worldwide from our warehouse in Shenzhen, China. Every order is
tracked, and shipping is free on all orders.
PROCESSING TIME
Orders are processed within 1 to 3 business days. You will receive a
shipping confirmation email with tracking information once your order
leaves our warehouse.
DELIVERY TIME
Most orders arrive within 6 to 12 business days. Some orders arrive
sooner. Occasionally, customs processing or local carrier delays can
extend delivery to 12 to 18 business days.
We do not guarantee specific delivery dates. Estimates are based on
typical carrier performance and may vary by destination, season, and
local conditions.
WHERE WE SHIP
We currently ship to the United States, United Kingdom, Canada,
Australia, and New Zealand.
TRACKING
You will receive a tracking link with your shipping confirmation. Track
your order at any time. If your tracking shows no movement for more
than 7 business days, email us at support@bepresentcam.com and we will
investigate.
CUSTOMS AND IMPORT DUTIES
International orders may be subject to customs duties, import taxes,
or VAT charged by the destination country. These charges are determined
by your local customs authority and are the responsibility of the
recipient.
We declare the full purchase price on customs forms as required by law.
We do not mark packages as gifts or undervalue them.
DELIVERY ADDRESS
You are responsible for providing an accurate shipping address. If you
notice an error, contact us at support@bepresentcam.com within 12 hours
of placing your order. We cannot guarantee address changes after this
window.
We are not responsible for packages delivered to an incorrect address
provided by the customer.
LOST OR STOLEN PACKAGES
If your tracking shows your package as delivered but you have not
received it, please:
1. Check with neighbors and household members
2. Check around your delivery location
3. Contact your local carrier
If the package is not located within 7 days, email us at
support@bepresentcam.com with your order number. We will help you file
a carrier investigation.
We are not responsible for packages marked as delivered by the carrier.
For high-value or high-theft areas, we recommend shipping to a secure
location.
DELAYED OR UNDELIVERABLE PACKAGES
If your package is returned to us as undeliverable (incorrect address,
unclaimed, refused), we will contact you to arrange reshipment at your
cost, or to issue a refund minus the cost of the original shipping.
QUESTIONS
Email support@bepresentcam.com. We respond within 1 to 2 business days.